If any customer: smells gas, out of gas, unexplainable usage of gas, service has been interrupted, customer requested, or when in doubt always perform a leak check. Do not leave until you make it safe!

Identify your regulator! Use the proper gauge. Twin stage regulators always use a 30 pound gauge on high side (Top Port). Low side always use a magnehelic gauge (Bottom Port). 30lbs pound gauges can be used with a Twin and First stage regulator. Some regulators may have 3 ports, never tap in to the very top port (thats tank pressure) and will blow your gauge! Never use a magnehelic gauge on high flow regulators.

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Twin Stage: Commonly (grey) regulators. 
First Stage: Commonly (red) regulators.

Second Stage: Commonly (green) regulators.

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First and foremost always turn off the tank before a leak check! Go inside and inspect ALL appliances before doing a leak check. Pressurize the tank if the tank is empty. Hook up your gauge of choice to the proper regulator with teflon tape. Screw gauge into the proper port. Slowly pressureize the system to 5psi (30lbs Gauge) or 9inches for (Magnehelic Gauge). The gauge should hold for three minutes. If it drops one psi or 1 inch of water column that is a fail! If gauge does not drop within three minutes, then the leak check has passed!

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If leak check fails, make sure your gauge is tightened all the way! Spray your gauge down with leak detector to rule out your gauge is not leaking. Retest the system.

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Still leaking? Go back and shut off one appliance at a time and retest the system until you can identify what appliance is leaking. If all appliances are shut off at the gas valve and a leak is still present, make sure to turn off the gas to the house and check for a leak between the tank and the house, retest again. If the leak is still present, then the leak could be under ground. You will need to Red Tag the system and lock off if it's a company owned tank. If it's a customer owned tank, you will need to disconnect the pig tail from the tank and turn the tank completely off and red tag it. If only one appliance is leaking and you can safely shut the gas off to it to make it safe, you only need to red tag that appliance! Notify customer to reach out to a plumber for repairs!

If the system has passed a proper leak check, it is now safe to turn the gas back on. You will need to fill out a Notice of Interruption form. Make sure to always get a signature from customer and document everything on the form!

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Ask customer if they need help lighting the pilots. Remember you are the professional not them. If customer wants to light their own pilots, remember to always document that and have them sign it!

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Remember to take a picture of the Service of Interruption form for our records!